Refund policy

Effective 29 October 2026

Draft for legal review. The business details below are placeholders until the owner supplies them. Do not launch publicly with this banner showing.

Plus passes are one-off purchases and never renew automatically.

When we refund

You were charged but your pass never started.
You were charged twice, or the wrong amount.
A technical fault stopped you using Plus for most of the pass.
Within 14 days if you are in the UK or EU and have not yet used the pass.

How

Card refunds go back to the original card. Crypto refunds are sent to the wallet that paid, in the same currency (USDC or USDT) on the same network, less any network fee we cannot recover. Email [SUPPORT EMAIL] with the order or transaction hash. We reply within two business days.

UK and EU customers

You can cancel a digital purchase within 14 days. When you ask for the pass to start immediately you acknowledge that you lose that right once it starts. Statutory rights for faulty digital content stay unaffected.